Frequently Asked Questions

About Werner

▪  Why should I buy a Werner Ladder?

▪  Where can I buy Werner Ladders from?

▪  Can I buy a Werner cat ladder?

Product Info

▪  What is the difference between a Fibreglass and an Aluminium Ladder?

▪  How do I select the right ladder for the job I need to do?

▪  Can I use my ladder without the stabiliser bar?

▪  Can I take the section from my extension ladder apart?

▪  What guarantee comes with my ladder and do I need to register it?

▪  Where can I find an instruction manual for my Werner products?

▪  Can I still use a Class 1 ladder?

Safety Info

▪  What should I do before I use my ladder?

▪  How do I transport my ladder safely?

▪  How do I store my ladder?

▪  Where can I get information about ladder safety?

Training

▪  How do I register for the Ladder Training?

▪  Do I need training to use a tower?

Support

▪  What are your customer care helpline opening hours?

▪  Can Werner repair my damaged ladder?

▪  What should I do if my product is damaged?

▪  Where do you deliver to, and what are the charges?

▪  What is your returns policy?

▪  Can you recommend a loft ladder installer?

Business FAQ

▪  Where do you deliver to, and what are the charges?